Shipping policy

Shipping Policy
Last updated: 15 August 2026

Thank you for shopping with EMRNE. This policy explains how and when we ship your order.

1. Where we ship
We currently ship to addresses within the United States only, including all 50 states. We do not offer international shipping at this time.

2. Shipping cost
We offer complimentary standard shipping on every order, with no minimum spend. The shipping cost shown at checkout is final; there are no additional handling or fuel charges.

3. Order processing time
Orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed after 12:00 PM Central Time, or on a weekend or holiday, begin processing on the next business day. During sales, product launches and peak periods processing may take a little longer.

4. Delivery time
Once your order has been dispatched, standard delivery within the United States usually takes 2 to 5 business days. In total you can expect your order within approximately 3 to 7 business days from the time you place it. Delivery estimates are not guaranteed, as final delivery is handled by the carrier.

5. Order tracking
As soon as your order ships we will email you a confirmation with a tracking number. Please allow 24 to 48 hours for tracking information to update on the carrier website. If you have not received a shipping confirmation within 3 business days of ordering, contact us at support@emrne.com.

6. Shipping address accuracy
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it once you cover the cost of reshipment, or issue a refund for the product less any costs incurred.

7. Lost, stolen or delayed parcels
If tracking shows your order as delivered but you have not received it, please check with members of your household, neighbours and your local carrier depot first. If it still cannot be found, email support@emrne.com within 7 days of the marked delivery date and we will help you open a claim with the carrier. Delays caused by the carrier, severe weather, natural events or peak season volume are outside our control.

8. Damaged parcels
If your parcel arrives visibly damaged, please photograph the packaging before opening it and email the photos with your order number to support@emrne.com within 7 days of delivery. See our Refund Policy for how replacements and refunds are handled.

9. Contact us
EMRNE, Richmond, Texas, United States
Email: support@emrne.com