Refund policy

Return & Refund Policy
Last updated: 15 August 2026

We want you to be completely happy with your EMRNE order. This policy explains when and how you can return an item. It applies to orders placed on www.emrne.com and shipped within the United States.

1. Return window
You have 30 days from the date your order is delivered to request a return.

2. Condition of returned items
Because we sell skincare and personal care products, we can only accept returns that are:

• Unopened and unused
• In their original packaging with all seals and shrink-wrap intact
• Not marked as final sale or clearance

For health and hygiene reasons we cannot accept a return once a product has been opened or used, or if the seal is broken. This does not affect your rights if an item arrives damaged, defective or incorrect.

3. Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged, defective or is not what you ordered, email support@emrne.com within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you. We cover return shipping in these cases.

4. How to start a return
Email support@emrne.com with your order number, the item you wish to return and the reason. We will reply within 2 business days with approval and the return address. Items sent back to us without prior approval cannot be accepted.

5. Return shipping costs
For change-of-mind returns you are responsible for the cost of return shipping, and original shipping charges are non-refundable. We recommend using a trackable service, as we cannot be responsible for items lost in return transit. If the return is the result of our error, we cover all shipping costs.

6. Refunds
Once we receive and inspect your return we will email you the outcome within 3 business days. Approved refunds are issued to your original payment method within 5 to 10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

7. Exchanges
The fastest way to exchange an item is to return the unopened product for a refund and place a new order.

8. Items that cannot be returned

• Products that have been opened or used
• Gift cards
• Items bought on final sale or clearance
• Free gifts and promotional items

9. Cancelling an order
If you need to cancel, email support@emrne.com within 2 hours of placing your order. Once an order has been dispatched it cannot be cancelled and the return process above will apply.

10. Contact us
EMRNE, Richmond, Texas, United States
Email: support@emrne.com