Support
Frequently Asked Questions
Everything you need to know about EMRNE products, orders, and shipping.
All EMRNE formulations are designed for all skin types. Every product is free from sulphates, parabens, and synthetic dyes. If you have particularly sensitive or reactive skin, we recommend patch testing on your inner arm for 24 hours before full use.
Yes. Every EMRNE product is 100% vegan and cruelty-free. We never test on animals and use only plant-derived ingredients. No animal byproducts of any kind are used in our formulations.
Face washes and toners last 6–8 weeks with daily use morning and evening. The face mask lasts 8–10 weeks with twice-weekly use. Soap bars last 4–6 weeks with proper drainage between uses.
Yes — complimentary U.S. shipping on all orders over $40. No code required. Orders are typically dispatched within 1–2 business days and arrive within 5–7 business days for domestic orders.
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us at support@emrne.com and we will make it right — no questions asked.
Yes. Our products are formulated to work synergistically — each step in the routine amplifies the next. Visit our Bundles page for curated combinations designed to work together.
New to EMRNE — start with the Daily Essentials. Blemish-prone or oily skin — the Acne & Oil Control Kit. Dullness and uneven tone — the Brightening & Glow Kit. Want everything — the Signature Set.
Every formula is built around proven botanical actives — fermented rice water, rosewater hydrosol, activated charcoal, turmeric, mung bean enzymes. No fillers, no synthetic fragrance, no compromise.